Shipping Policy

Shipping Policy - Affected

Here at Affected, our goal is to ensure items reach our customers as quickly as possible, ensuring all products are shipped efficiently. To achieve this, we have implemented a series of measures to ensure fast and safe shipping.

We ensure to provide a tracking code so that our customers can track the delivery progress of their orders.

Order deadline

The order deadline is 2pm (GMT-05am) Canadian time. It is essential to respect this time, as after this moment the shipping process will already be underway. This ensures that handling and transit times are optimized, providing customers with faster, more efficient delivery.

Handling and transit time 7-14 days

All products available on Affected are shipped directly from our facilities in Canada to the address provided at the time of purchase.

Processing time is estimated at 3 to 5 business days (Monday to Friday).

Transit time may vary from 12 to 21 business days (Monday to Friday) for free (economy) shipping or 7 to 15 business days (Monday to Friday) for express shipping

It is important to highlight that these deadlines do not include holidays or scheduled service interruptions, which could delay the arrival of the order.

The products will be sent via Correos or another carrier, always with a tracking code that will allow the customer to monitor the progress of the delivery. The tracking code will be sent by email as soon as it is available to the affected store and it may take 5 to 10 days for shipping information to appear on the Correos website.

*Note: Estimated shipping times do not include handling/packaging time.

Shipping Calculation:

To check the shipping cost and delivery time, simply choose the items you want and click “Add to cart”. Then enter the zip code and the system will automatically calculate the cost and delivery time.


How to ensure safety and speed of delivery:

Afetada works with trusted partners to ensure the safety and speed of product delivery. Additionally, it is important to be aware of regional restrictions and holidays, as these may delay receipt of the shipment. To avoid delays, always check with your local postal service for possible interruptions or restrictions.

In short, Affected aims to ensure that products arrive in record time, safely and conveniently for our customers. By following our guidelines, you will be sure to receive an efficient and satisfactory delivery.

The store guarantees delivery of the order and undertakes to refund the total amount paid for products lost or lost during the delivery process. All products are shipped with loss insurance and free online tracking; Delivery of your product is 100% guaranteed.

“If the product is delayed and not delivered within 60 working days from the date of dispatch, excluding cases beyond the store's control, the amount paid will be fully refunded.”

Absence of the recipient:

Please make sure someone is at the address to receive your products. Correos makes three delivery attempts, and if there is no one at the address to receive the order in any of the attempts, the order will be forwarded to the Correos branch closest to the address. In this case, the recipient of the order will need to collect it from the Correos branch within 7 working days. If the recipient does not recover the package, in accordance with Correos regulations, it will be returned to the sender, requiring a new shipping payment to resend the product.

All data relating to delivery attempts, as well as the address of the Correos agency where the recipient must collect their order in case of absence at the address, are recorded in the order tracking, which can be tracked on the Correos website using the delivery code. tracking provided by the store.

If delivery is not made due to a discrepancy in the address provided by the customer, the customer will not be entitled to a refund, and a new shipment will be required, worth 55 dollars (shipping cost + Correos fee), to resend the product.

When making a purchase on our website, the customer agrees to the conditions and rules established by the Affected store.

Affected team